Tom Mathieu & Co, Inc.

What Customers Say

At Tom Mathieu & Co, Inc., the customer experience is generally characterized by warmth, professionalism, and artistic flair, though it’s not without its moments of frustration. Customers often rave about the knowledgeable and friendly staff, particularly mentioning employees like Bruce and Debbie, whose attention to detail and willingness to help have made lasting impressions. One delighted customer noted that the florists go above and beyond, like when they delivered a wedding bouquet without waiting for a callback, showcasing their dedication and reliability.

Moreover, the quality of the floral arrangements consistently garners high praise, with many customers claiming they’ve never had a less-than-perfect experience, making Tom Mathieu their go-to for home beautification. The artistry in designs, from succulents to romantic centerpieces, leaves clients in awe.

However, the experience is occasionally marred by reports of unkind customer service, such as a caller facing an aggressive response from a staff member. This highlights the importance of training and consistency in service demeanor, suggesting a need for improvement in certain interactions. Overall, while most reviews are overwhelmingly positive, there remains room for refinement in the customer service approach to ensure every client feels valued and respected.