Publix Super Market at Southdale Shopping Center

What Customers Say

At Publix Super Market located in the Southdale Shopping Center, customer experiences generally range from extraordinarily positive to markedly frustrating. When patrons walk in, they are often greeted by a clean and well-organized store, making the shopping process straightforward. Many reviews praise the helpfulness and friendliness of the staff, particularly highlighting exceptional employees like Jose from the meat department, who consistently go above and beyond for customers.

However, not all encounters are seamless. A few shoppers have expressed disappointment due to poor service, notably in the deli and coffee shop, where slow service and neglectful employees caused undue frustration. One customer reported waiting 45 minutes for a pre-ordered cake that lacked proper labeling, leading to an unnecessary hassle. Others touched on the outdated condition of the plaza and issues with parking, which could detract from the overall shopping experience.

Despite these occasional setbacks, the majority of customers appreciate the quality of products, especially fresh items and reasonably priced groceries. With a reputation for high customer service standards, many express loyalty, benefitting from the store’s diverse selection and the warmth of familiar faces among the staff. Overall, while there are areas for improvement, many shoppers continue to cherish their experiences at this Publix location.