Publix Super Market at City Place

What Customers Say

Customer experiences at the Publix Super Market in City Place offer a mixed bag, with many praising its cleanliness and friendly staff, while others express frustration with service and product availability.

Upon entering, shoppers often find a well-organized and tidy environment, reflecting the store's commitment to cleanliness. Many reviews highlight the helpfulness of employees, with several noting that staff members are typically ready to assist in locating items or handling special orders, like birthday cakes. For those visiting from the nearby downtown area, this Publix is regarded as a convenient option for groceries, even if it is smaller than other locations.

However, not all experiences are positive. Customers have reported issues with long wait times at checkout, particularly when only limited staff are present. Some also mention inadequate staffing at specific departments, like the bakery and deli, leading to poor service. Furthermore, certain shoppers are disappointed by the limited selection of gluten-free products and other items, causing frustration, particularly for regular patrons who feel the store doesn't fully meet their needs.

Overall, Publix City Place has a solid base of loyal customers who enjoy the welcoming atmosphere but must contend with the challenges of a smaller store in a bustling downtown setting.