Flowers To Go

What Customers Say

Flowers To Go presents a mixed bag of customer experiences, showcasing both commendable strengths and notable weaknesses. Many patrons applaud the quality of arrangements and the exceptional service, citing instances where staff went above and beyond. For example, one customer expressed gratitude for an orchid delivery that brought joy to a grieving relative, highlighting the store's ability to create meaningful moments through flowers.

However, the negative feedback is alarming, with a significant number of one-star reviews detailing severe service issues. Several customers reported problems with timely deliveries, often indicating that even when orders were confirmed, they either arrived late or not at all. Frustrated buyers lamented the lack of communication—many noted unresponsive phone lines and dismissive attitudes from staff when inquiries were made. For instance, a mother ordering for her daughter’s prom experienced the distress of a chillingly indifferent response when she attempted to clarify her order.

On the creative front, while some praised the beautiful arrangements, others criticized the declining quality and lack of attention to detail. As prices have seemingly risen, customers are left questioning whether the value aligns with what they received. Overall, while Flowers To Go has its champions, the consistency of service and product quality needs urgent attention to ensure customer satisfaction.