Edible Arrangements

What Customers Say

At Edible Arrangements, the customer experience often hinges on the quality of service, which can be a mixed bag based on recent reviews. Upon entering, customers frequently encounter a warm and inviting atmosphere, especially when greeted by dedicated staff members like Donna, who consistently receive high praise for their friendliness and willingness to help. Many first-time shoppers express appreciation for the patience and assistance provided in selecting the perfect arrangement.

However, there exists a stark contrast in experiences, with numerous complaints about order fulfillment and delivery issues. Customers have reported frustrations over items not being ready on time, inaccurate deliveries, and poor communication from management. For instance, one customer noted having to wait an additional 20 minutes for an order that had not been prepared despite being placed in advance—a sentiment echoed by others who detailed incomplete or incorrect orders.

On the positive side, many reviewers celebrate the freshness of the arrangements and the deliciousness of the treats, with some highlighting how gifts have delighted their recipients. While some customers leave with smiles and heartfelt gratitude, others find their hopes dashed by logistical mishaps and unresponsive customer service. Thus, while the product may often shine, the overall experience can be highly variable, with dedicated staff and quality arrangements battling against operational shortcomings.