Publix Super Market at West Miami

What Customers Say

Customer feedback for Publix Super Market at West Miami reveals a mix of admiration and frustration, painting a nuanced picture of the shopping experience. Many patrons commend the store's cleanliness, organization, and the exceptional service from staff. Specifically, customers have highlighted positive interactions with employees like Marty, who is noted for her friendly demeanor and helpfulness. A recurring theme is the store's wide range of quality products, with many appreciating the convenience of promotions, such as buy-one-get-one deals.

However, several negative reviews indicate a significant concern regarding customer service. Instances of rudeness from cashiers, particularly from an employee named Hilda, have marred the experience for some. Customers expressed disappointment over specific issues, such as the refusal to accommodate custom orders or a lack of availability for products they regularly purchase. Additionally, there are logistical complaints about the store's Wi-Fi and parking limitations, suggesting that operational aspects could be improved.

Ultimately, while the majority of feedback highlights a favorable shopping environment with helpful staff, the critiques regarding customer service should not be overlooked. New patrons might want to consider visiting during off-peak hours to mitigate potential customer service issues.