Lex&Roses

What Customers Say

At Lex&Roses, the customer experience is a mix of delightful floral beauty and occasional service hiccups. When patrons walk in or place orders, they encounter a visually stunning display of fresh flowers, causing many to leave with a smile, especially when the bouquets are artistically arranged and vibrant. Customers rave about the stellar customer service, particularly recognizing delivery drivers like Maru, Jovi, and Thania for their cheerful communication and attentiveness. One reviewer expressed gratitude for their exceptional support during a sensitive occasion, highlighting the personal touch that may transform a regular transaction into a cherished memory.

However, frustrations arise from inconsistent delivery practices. Several reviewers lament poor handling during delivery, with some orders being left unattended on porches or arriving late. Many customers felt let down by wilting flowers upon arrival, claiming their orders did not meet expectations—both in quality and accuracy. Pricing also raises eyebrows, with some finding the cost prohibitive for the service received. Despite these issues, numerous satisfied customers appreciate the beautiful arrangements and professional interactions, positioning Lex&Roses as a flower shop with potential but in need of consistent operational improvements to enhance the overall experience.