Publix Super Market at Skylake Mall

What Customers Say

Publix Super Market at Skylake Mall garners a mix of praise and criticism, shaping a complex reputation among customers. Those who love this store often highlight exceptional customer service, with employees described as friendly and helpful. Many customers appreciate the quality of products, especially in the bakery and deli, often mentioning the standout Publix subs as a highlight. For instance, one reviewer specifically praised a deli employee named Kia for her upbeat demeanor and attentiveness. The store's cleanliness and organization also receive positive remarks, contributing to the overall pleasant shopping experience.

However, not all feedback is glowing. A recurring theme among lower ratings is frustration with the deli service, where many customers report long wait times and poor staff attitudes. One reviewer mentioned that the deli team was slow and lacked urgency, while another expressed disappointment over their online sandwich orders not being prepared on time. Issues with the pharmacy service also surfaced, with several customers citing long waits and inadequate responses.

Despite these critiques, many patrons express loyalty to this Publix. They appreciate the decent product selection and special deals like buy-one-get-one offers, even if they acknowledge rising prices. Overall, while the store has its challenges, particularly in the deli and pharmacy, its strengths in customer service and product quality keep many coming back.