Samuel's Flowers

What Customers Say

Customer experiences at Samuel's Flowers are notably mixed, as reflected in the reviews. Upon entering or placing an order, customers might expect a warm atmosphere and helpful staff, with several reviewers praising the kindness and attentiveness they encountered. One customer highlighted Ashley’s exceptional service during a difficult time, emphasizing how the shop was able to accommodate late requests gracefully.

However, not all experiences are positive. A significant number of reviewers reported serious issues with orders, including missing items or incorrect deliveries. One customer expressed frustration after their Mother’s Day order was not fulfilled as described, receiving fewer flowers than expected. Complaints regarding poor customer service are prevalent, with some customers feeling disregarded or ripped off after their concerns were ignored.

Quality also appears to be a recurring theme, with some customers disappointed by the condition of the flowers. While others have enjoyed satisfactory deliveries and beautiful arrangements, the inconsistency in service quality seems to create a divide. Overall, Samuel's Flowers is valued by loyal customers, but potential new customers are advised to proceed with caution and ensure clarity when placing orders, given the conflicting experiences shared.