Publix Super Market at Shoppes at Lago Mar

What Customers Say

Publix Super Market at Shoppes at Lago Mar is frequently praised for its cleanliness, organization, and excellent customer service, making it a go-to grocery destination for many shoppers. Customers appreciate the variety of products available, noting that they often find unique items not present in other locations. A recurring theme in positive reviews is the friendly demeanor of the staff; one customer specifically highlighted Grisel from the food court for her exceptional service, describing her warmth and attentiveness.

However, not all feedback is as glowing. Several reviews point to disappointing experiences with staff behavior and product quality. Critics have reported instances of rude service, particularly at the customer service counter and deli, indicating a noticeable decline in the overall shopping experience. For example, one patron was uncomfortable when an employee was perceived to be staring at her, while another reported a poor interaction when trying to inquire about medication availability. Additionally, a customer expressed frustration over receiving spoiled seafood, raising concerns about food safety.

In summary, while Publix at Lago Mar is cherished for its welcoming atmosphere and high standards of cleanliness, potential shoppers should be aware of mixed customer service experiences and maintain expectations regarding product quality.