Publix Super Market at Kendall Mall

What Customers Say

Walking into the Publix Super Market at Kendall Mall, customers are greeted with a clean, organized space, often accompanied by helpful and friendly staff. The layout and variety of products are consistently praised, making it a popular spot for grocery shopping. Many shoppers appreciate the quick checkout process, especially with the availability of self-checkout options. One customer highlighted the exceptional service provided by a particularly friendly employee, Shannon, which adds to their personal connection to the store.

However, not all experiences are flawless. Some customers express frustration over frequent price increases and occasional lapses in food quality, particularly in the prepared foods section. Reports of disorganization, mislabeling, and items past their sell-by dates have raised concerns. Particularly disappointing was a customer’s experience with the bakery, whose staff lacked helpfulness when asked about cupcake availability, leaving them feeling stressed and unsupported.

Despite these setbacks, the overwhelming sentiment remains positive. For those who value fresh produce and attentive service, this Publix offers a pleasant shopping experience, albeit with a few areas needing improvement. Balancing quality with rising costs is a conversation that echoes throughout reviews, making it clear that while Publix stands out in many aspects, there’s always room for growth.