Lex&Roses

What Customers Say

Lex&Roses has garnered a wide range of experiences from its customers, diving into both highs and lows. Many patrons adore the stunning flower arrangements, often describing them as “breathtaking,” “elegant,” and “unique.” Consistent praise for their great customer service shines through, with specific mentions of staff members who go above and beyond to address concerns. The shop also receives accolades for their efficient delivery, with multiple customers noting that their orders arrived on time and in excellent condition.

However, the shop is not without its faults. A significant portion of customers has reported distressing issues, especially with delivery and order accuracy. Complaints include receiving the wrong flowers, late deliveries, and poor communication from customer service. Some have encountered frustrating experiences when trying to resolve issues, leading to a feeling of dissatisfaction and mistrust.

What sets Lex&Roses apart is their impressive quality and eye-catching designs, making them a favorite among those who have had positive interactions. But for potential customers, caution is advised, especially during peak seasons like Valentine's Day, as the problems reported suggest a clear disparity in service reliability. Overall, if you're looking for beautiful arrangements and exceptional customer care, Lex&Roses might be worth a try—but be prepared for the potential pitfalls in communication and delivery.