Joan's Aroma Florist

What Customers Say

At Joan's Aroma Florist, the customer experience is a rollercoaster of highs and lows, as reflected in the mixed reviews. Upon entering or placing an order, customers often encounter friendly staff who are eager to assist, fostering a welcoming atmosphere. Many appreciate the florist's creativity and the vibrant quality of the arrangements, with numerous reviewers praising how their floral visions come to life. For instance, one delighted customer mentioned a spectacular arrangement exceeding expectations, indicating that when things go right, the results are stunning.

However, the experience can quickly sour for some. Issues surrounding late or missed deliveries, poor communication, and less-than-fresh flowers mar the reputation of the shop. Multiple customers reported frustration with lack of responsiveness via phone, and several expressed their disappointment over receiving arrangements that did not match their orders, such as receiving unwanted roses instead of lilies. While the staff's friendliness stands out positively, the reliability of the service appears to be inconsistent, with complaints about abrupt cancellations and rude interactions during disputes. Ultimately, while many cherish the charming arrangements and personal touch, potential customers should tread wisely, ensuring clear communication when placing orders to navigate the ups and downs of Joan's Aroma Florist.