Flowers By Grace

What Customers Say

The customer experience at Flowers By Grace predominantly revolves around exceptional service and stunning floral arrangements, though some negative incidents do emerge. Most patrons describe a warm welcome upon entering the shop or when placing orders, often praising the owner's professionalism and personal touch. For example, many customers highlight Ms. Grace's commitment to understanding their needs, whether it’s for birthdays, weddings, or funerals. A recurring sentiment is the beauty and freshness of the arrangements, with multiple customers noting how they exceeded expectations, as evidenced in their heartfelt thank-you messages.

However, not all experiences are positive. A small number of reviews recount issues like missed deliveries or poor communication, particularly in cases involving urgent orders or changes. One reviewer even expressed disappointment over receiving a significantly different arrangement than expected, raising concerns about quality control. Moreover, the shop’s hours have been criticized for inconsistency, leaving some customers frustrated when they found it closed.

In summary, while many cherish Flowers By Grace for its artistry and customer care, it faces challenges relating to consistency and communication that could improve the overall experience.