Epic Floral Design

What Customers Say

At Epic Floral Design, customer experiences vary widely, yet overwhelmingly lean toward the positive. When clients walk in or place an order, they often encounter a warm and inviting atmosphere, thanks to the friendly and accommodating team led by Clara. Many reviews highlight Clara's exceptional creativity and attention to detail. Customers frequently mention how she brings their floral visions to life, ensuring that their events, particularly weddings, are breathtaking and memorable. For example, one bride noted that the arrangements exceeded her expectations, leading to an emotional response during the proposal phase.

However, there is a notable exception in the reviews. One customer expressed significant disappointment regarding a wedding chuppah, which didn’t match the promised rendering, leading to a feeling of frustration about the service. The lack of effective communication in this instance raises concerns about customer relations, particularly when issues arise.

Overall, clients appreciate the reliability and professionalism of the team. Timely setups and flexibility with changing plans are recurring themes that enhance the overall experience, making it stress-free for event planners. While the majority rave about the service, this highlights the importance of clear communication and alignment between expectations and delivery.