Cerezos Flowers

What Customers Say

Cerezos Flowers garners a mix of praise and criticism from its customers. Many reviews highlight the exceptional quality and beauty of the floral arrangements, noting that the flowers appear fresh and are crafted with care. Customers consistently mention the creativity of the designs, often feeling their expectations were exceeded. The atmosphere in the shop seems welcoming, with staff like Carlos receiving special commendation for their personable and responsive service.

However, reliability is a recurring issue. Several customers report significant delivery delays, with flowers arriving late or not at all, particularly on high-demand days like Valentine's Day. Some express frustration over the lack of proactive communication regarding delivery problems, feeling that their concerns were not adequately addressed. Instances of poor customer service during critical moments have left a sour taste for some, as evidenced by complaints about unreturned calls and unsatisfactory resolutions.

On the brightness side, loyal customers emphasize the shop’s great value and reasonable prices, often returning for special occasions. The overall experience can be quite positive when orders are fulfilled as promised, though potential customers might want to consider delivery timelines carefully to avoid disappointment.