1-800-Flowers

What Customers Say

When diving into customer feedback for 1-800-Flowers, one thing is glaringly apparent: a significant number of customers are frustrated, often citing disastrous delivery experiences. Many report receiving arrangements that are not only late but also far below the advertised quality. For instance, one user lamented ordering a $300 funeral arrangement only to receive a cancellation notice just hours before the service. Another reported that their Mother’s Day flowers were delivered damaged, with customer service offering only partial refunds for the mishaps.

On the flip side, a handful of reviews shine with praise, noting positive experiences, especially with specific customer service representatives who went above and beyond to rectify issues. For example, one customer highlighted Nancy for her exceptional support during a challenging delivery situation.

However, the consistent theme of misleading product representations and unreliable delivery casts a shadow over the brand. While there's a glimmer of hope with select positive service interactions, the overwhelming wave of dissatisfaction suggests that potential customers may want to consider alternative florists for important occasions. If reliability matters to you, it may be best to explore local florists or smaller companies.