Edible Arrangements

What Customers Say

Edible Arrangements has garnered a mixed bag of feedback from customers, highlighting both exceptional service and significant operational flaws at its Miami Gardens location. On the positive side, many customers rave about the helpfulness and attentiveness of staff members like Claudia, Ariel, and Carrie. They noted that associates often go above and beyond to guide customers in selecting the perfect gifts, making the ordering process pleasant and efficient. For instance, one customer shared how Ariel, on a busy day, helped them navigate through options even as the shop’s system was down.

However, a substantial number of reviews reflect severe dissatisfaction, primarily due to delivery failures, poor product quality, and unresponsive customer service. Many customers reported late deliveries or items arriving damaged, with wilted fruit or incorrect arrangements, leading to ruined celebrations. Complaints about unprofessional behavior from staff also surfaced, suggesting inconsistency in training and communication. For example, one customer recounted a delivery driver who couldn’t communicate effectively, causing frustration.

The stark contrast between praise for staff and criticism of logistical issues indicates a need for improvement in delivery reliability and internal processes at this location, making it crucial for potential customers to weigh these factors when choosing Edible Arrangements.