Publix Super Market at Waterstone Plaza

What Customers Say

Customers have plenty of love for Publix Super Market at Waterstone Plaza, praising its cleanliness, friendly staff, and well-organized layout. Many shoppers appreciate the bright atmosphere and spacious aisles, making grocery shopping a pleasant experience. Staff members like Nel and Mayda receive special mentions for their exceptional customer service, often putting smiles on customers' faces.

However, there are some concerns as well. A few patrons have expressed frustration over a language barrier, feeling that the assumption everyone speaks Spanish can create an uncomfortable shopping experience. Additionally, some customers have reported quality issues with certain food items, like meats that had unusual smells or fried chicken that tasted overly sweet, causing health concerns.

What sets this Publix apart is its strong community feel. Regulars cherish the store as part of their daily routine, with anecdotes about fond memories created there. For many, it’s not merely a grocery store but a go-to destination for quality products, particularly fresh fruits and vegetables. While some plateaus in service and food quality have been noted, the majority of feedback reflects a welcoming environment that patrons appreciate.