Omel Flowers and bouquets

What Customers Say

At Omel Flowers and Bouquets, customer experiences are a mixed bouquet of delight and disappointment. Upon entering, guests are greeted by a vibrant display of fresh flowers and a warm, inviting atmosphere. Many customers commend the staff's helpfulness and attentiveness, with particular praise for individuals like Yuniel and Yanaisy, who go the extra mile to personalize arrangements and ensure satisfaction. For instance, one customer raved about how Yuniel not only helped with a last-minute order but also called to confirm the delivery with a photo of the arrangement.

However, not all experiences are rosy. A notable portion of reviews reflects frustrations with delivery issues and the quality of the floral arrangements. Customers have reported receiving wilted flowers or arrangements that did not match their expectations, leading to feelings of disappointment, especially when special occasions are involved. For example, a couple of reviews mentioned receiving arrangements that looked nothing like what was ordered, leaving customers feeling embarrassed and frustrated.

Despite these challenges, many patrons express a strong desire to return, driven by the shop's beautiful selections and the friendly atmosphere. Overall, while Omel Flowers shines in service and freshness for many, it faces hurdles in consistency and quality assurance that potential customers should consider.