Mercy's Flowers

What Customers Say

Mercy's Flowers stands out to customers primarily for its vibrant, fresh arrangements and attentive service, though experiences can vary significantly. Many reviewers rave about the quality of the flowers, highlighting that arrangements are not only beautiful but also long-lasting. Customers like Gloria and other staff members are frequently commended for their kindness and helpfulness, making the floral shopping experience pleasant. For instance, one reviewer mentioned that flowers delivered for a birthday remained stunning weeks later.

However, mixed feedback arises from issues related to customer service and order fulfillment. Several 1-star reviews detail frustrations with rude communication, unfulfilled orders, and delayed deliveries—especially during peak occasions like Valentine's Day or Mother's Day. One customer reported spending $300 only to receive a poorly executed arrangement, reinforcing concerns about consistency in quality.

Despite these critiques, the overwhelming positive feedback suggests that when customers have a favorable interaction, they are impressed by the professionalism and dedication of the staff, making it a florist worth considering—especially for those in Miami. However, potential customers might want to avoid peak seasons or opt for online orders to lessen the chance of miscommunication seen in phone orders.