Port Royal Florist

What Customers Say

The customer experience at Port Royal Florist is a mixed bag, showcasing both excellence and frustration. For many, walking into the shop or placing an order is a positive experience marked by the vibrant displays and fresh arrangements, with several customers praising the beauty and freshness of the flowers. One delighted customer exclaimed that the bouquet was "exquisite," while another highlighted the "friendly and professional service."

However, a significant portion of reviews reveals alarming concerns. A number of customers encountered wilted or poorly arranged flowers, with some reporting their dismay over flowers that didn’t resemble the images advertised. One reviewer lamented receiving a cheap, haphazard bouquet that was nothing like what was promised. Furthermore, issues with customer service are prevalent, with several individuals noting unreturned calls and dismissive responses—one particularly aggrieved customer shared their experience of being hung up on when seeking help.

In summary, while the florist excels in creating beautiful arrangements and has a loyal customer base who appreciate the freshness and service, the negative experiences surrounding delivery, accuracy, and customer support indicate areas needing substantial improvement. Balancing these aspects could enhance overall customer satisfaction and encourage repeat business.