Publix Super Market at Brooks Village

What Customers Say

Customers have a mixed experience at Publix Super Market in Brooks Village, reflecting both strong appreciation and significant frustrations. Many patrons rave about the store's cleanliness, friendly staff, and high-quality produce. The bakery also receives positive mentions for its variety and freshness, making it a go-to for many shoppers, especially those visiting for vacation.

However, the deli department has drawn considerable ire. Numerous reviews mention long wait times for subs, poor service from staff, and an ongoing shortage of popular items, like spicy popcorn chicken. Customers have expressed disappointment over the lack of adequate staffing and inconsistent service, particularly in the deli where orders can be delayed or mismanaged. Reports of rude behavior from some employees further cloud the shopping experience for a few patrons.

Overall, while Publix at Brooks Village is beloved by many for its commitment to cleanliness and product quality, service inconsistencies, especially during peak hours, raise concerns. The store could benefit from addressing staffing and training issues to align customer service with its otherwise positive reputation.