Naples Port Royal Florist

What Customers Say

Naples Port Royal Florist stands out due to its exceptional customer service and the quality of its floral arrangements, as highlighted by numerous positive reviews. Customers frequently praise the kindness and professionalism of the staff, with one reviewer noting how a florist named Eddy went above and beyond to ensure satisfaction. Freshness is another common theme, with many remarks celebrating the vibrancy and beauty of the flowers, such as a customer who shared that the birthday flowers sent to their parents exceeded expectations.

However, the florist has received significant criticism as well, particularly around issues of delivery and the lasting quality of the arrangements. Multiple 1-star reviews describe scenarios where flowers arrived wilted or dead within a couple of days, along with complaints about poor communication and customer support. One customer described a frustrating experience where their order for a dying loved one was never delivered, and attempts to contact the shop went unanswered.

In summary, while many customers enjoy beautiful, fresh arrangements and friendly service, potential clients should be cautious about delivery reliability and follow-up support based on some negative experiences.