Naples Flowers

What Customers Say

The customer experience at Naples Flowers is largely a tale of two perspectives, showcasing both commendable service and notable shortcomings. Many patrons praise the ease of ordering, whether in person or over the phone, highlighting seamless transactions and quick deliveries. For instance, customers frequently mention the exceptional friendliness and professionalism of staff members like Lisa and Kim, who excel in accommodating unique requests and ensuring satisfaction. A considerable number of reviews laud the beauty and quality of the arrangements, describing them as stunning and on par with expectations set by online photos.

However, not all experiences are positive. Several customers express frustration over discrepancies between the arrangements ordered and what was delivered. Instances of disappointing quality, such as arrangements filled with excessive greenery and lacking flowers, have led to dissatisfaction, particularly when higher-priced options are involved. Additionally, some reviewers encountered issues with customer service, such as unresponsive staff or lack of flexibility in handling complaints.

In summary, while Naples Flowers offers beautiful arrangements and generally impressive customer service, there are inconsistencies that potential customers should be aware of. Balancing these experiences can help set realistic expectations for flower orders.