Grace Lakes Florist, Inc

What Customers Say

When it comes to selecting a florist, customer feedback reveals that Grace Lakes Florist, Inc. stands out for its exceptional service, stunning arrangements, and a commitment to customer satisfaction. Many customers, like K. Enstrom and those celebrating special occasions, rave about the beauty and quality of their floral arrangements, noting that they exceed expectations. One reviewer praised the florist for creating a unique birthday arrangement that became a cherished gift, highlighting their artistry and ability to cater to specific requests.

However, the shop isn't without its mixed reviews. A couple of customers reported receiving wilted flowers, signaling a lapse in quality control. Interestingly, Grace Lakes Florist’s proactive response in these situations often turned disappointment into satisfaction. One reviewer appreciated the swift replacement of their bouquet, which ultimately showcased the florist's dedication to customer care.

Additionally, while some customers lamented a lack of courtesy over the phone, the overwhelming sentiment is one of appreciation for the attentive, friendly service from staff members like April. Overall, Grace Lakes Florist is a great choice if you value beautiful, customized floral arrangements and responsive customer service, despite occasional hiccups that the team seems committed to addressing.