Edible Arrangements

What Customers Say

Edible Arrangements stands out in customer feedback largely due to its stellar customer service, with multiple customers praising employees by name for their attentiveness and willingness to go the extra mile. Brittany, Joann, and Caryn are frequently highlighted as exemplary team members who make the ordering experience enjoyable and stress-free. For instance, one customer noted how Brittany was not only patient with order changes but also ensured the arrangement was beautifully made on short notice.

However, the company faces criticism, especially regarding delivery reliability and product quality. Several customers reported late deliveries and unresponsive customer service after issues arose. For example, one reviewer expressed frustration over a Mother’s Day arrangement that wasn't delivered as promised and when they sought a refund, they described the manager as rude. Another shared disappointment about receiving an arrangement that didn’t meet their expectations, citing poor fruit quality.

Overall, while many customers rave about the freshness and presentation of their arrangements, high expectations for service and product quality can lead to mixed reviews. If considering Edible Arrangements for a gift, it might be best to confirm your order in advance and stay proactive about delivery details to enhance your experience.