Rocio Flower Shop

What Customers Say

At Rocio Flower Shop, customer experiences vary significantly, with a mix of glowing praise and notable frustrations. When stepping into this quaint floral haven, patrons often find themselves welcomed by a friendly staff that takes pride in their craft. Many reviews highlight exceptional service, emphasizing the expertise and kindness of the owners, making customers feel like family. Orders can be placed effortlessly, whether in-store or online, with options for same-day delivery that tend to impress.

However, not all visits result in satisfaction. Several customers report receiving wilted or damaged flowers, often accompanied by concerns about the quality relative to the price paid. There are alarming instances where deliveries were mishandled, such as leaving flowers at doorsteps without knocking, which robbed the moment of its intended surprise. Some reviewers mentioned communication issues, citing awkward situations where multiple staff members spoke over each other.

In summary, while Rocio Flower Shop has cultivated a loyal following for its artistry and customer care, consistency in the quality of their products and delivery practices appears to require attention. Balancing their evident talent with heightened reliability could elevate their customer experience even further.