Publix Super Market at The Shoppes of Silver Lakes

What Customers Say

At Publix Super Market in The Shoppes of Silver Lakes, customer experiences showcase a blend of strengths and weaknesses that impact shopping. Many patrons rave about the store's cleanliness and well-stocked shelves, highlighting the freshness of produce and a diverse selection that includes organic options. Positive customer service encounters, particularly with staff members like Ms. Janice, are frequently noted, with several reviews emphasizing the helpfulness and friendliness of employees, which enhances the overall shopping atmosphere.

However, not all feedback is favorable. Several customers express dissatisfaction with the deli counter, reporting slow service and incomplete orders, which has led to frustrating experiences. Additionally, a few reviewers mention inconsistency in stock levels, with basic items occasionally unavailable. Some interactions at the customer service desk have been criticized for rudeness, suggesting a need for improvement in employee training and accountability.

Overall, while the store is generally perceived as a reliable choice for groceries—with customers appreciating good deals and a clean environment—the recurring issues in the deli and customer service could benefit from management attention to ensure a consistently positive experience for all shoppers.