Publix Super Market at Pembroke Commons

What Customers Say

Publix Super Market at Pembroke Commons shines through its commitment to cleanliness, customer service, and product variety, as evidenced by overwhelming positive feedback. Customers frequently laud the friendliness and helpfulness of the staff, with mentions of specific team members like Shay and Justo, who enhance the shopping experience with their warm, attentive service. One reviewer noted, “simple things like her warm heartedness...go a long way,” highlighting how personal interactions can significantly elevate customer satisfaction.

However, not all experiences are stellar. Critiques often focus on the deli and pharmacy, where some customers encountered slow service and unprofessionalism. An instance noted delayed service for a simple order, suggesting a need for improved efficiency, particularly during busy hours. Similarly, pharmacy service has drawn complaints about long wait times and communication issues.

Despite the mixed feedback, customers generally agree that the quality of products often justifies the higher prices compared to competitors like Walmart. Many emphasize that the store's offerings and overall atmosphere make it a favorite destination, making it a reliable choice for groceries and more. If you value a friendly shopping environment and product variety, this Publix could be your next go-to, but be prepared for potential wait times at peak service areas.