Flowers by Monica Kelly

What Customers Say

At Flowers by Monica Kelly, customer experiences are a delightful blend of beautiful floral artistry and varying degrees of service reliability. Many patrons laud the stunning arrangements, echoing sentiments like, “the best florist I've ever used” and “absolutely beautiful.” Customers appreciate the fresh flowers and attention to detail, often noting how their sentiments are expressed perfectly through Monica’s unique designs. A sense of reliability shines through with multiple reviews highlighting same-day delivery and helpful staff, especially Nichole, who has received praise for her customer service.

However, not all experiences are seamless. Some customers express frustration over communication breakdowns. Instances of unanswered calls and delays in changes to orders create a contrasting narrative. For example, one disappointed reviewer detailed their struggle to alter a surprise delivery from overseas, leading to unmet expectations and a spoiled occasion. Similarly, a few customers reported issues with the longevity of the flowers or delivery mishaps.

In summary, while Flowers by Monica Kelly shines in creativity and beauty, there’s room for improvement in customer communication and order management—ensuring that every experience is as positive as the floral arrangements they create.