Publix Super Market at Hollywood Mall

What Customers Say

At Publix Super Market in Hollywood Mall, customers generally appreciate the store's cleanliness and organization. With a staggering 5-star rating from over half of its reviewers, many highlight the helpfulness of staff like Gary, who epitomizes the friendly service that patrons expect from Publix. Shoppers often express gratitude for the wide variety of products, from fresh poultry to unique specialty items, feeling that the store consistently meets their grocery needs.

However, not all experiences are positive. Some customers report issues with a lack of staff during peak hours, leading to long lines, particularly at the deli and bakery. An incident involving a rude employee, coupled with concerns regarding the bakery's service, left a couple of customers frustrated enough to vow never to return. In contrast, improvements in customer service from the bakery team have been acknowledged, showing that management is attentive to feedback.

Overall, while reliability and quality are emphasized, there's a call for consistency in service among all staff members. With some improvements in staff training and organization, this location could easily elevate its reputation even further within the community.