Publix Super Market at Bal Harbour Square

What Customers Say

When it comes to Publix Super Market at Bal Harbour Square, customer reviews paint a vivid picture of both satisfaction and frustration. Shoppers frequently applaud the store's cleanliness, organization, and the quality of fresh produce, with comments like "clean, organized, stocked" echoing throughout the five-star reviews. Many customers commend specific staff members, highlighting exceptional service from employees like Deejay and Milouse, who bring energy and attentiveness to their roles.

However, the store faces significant backlash regarding customer service and deli operations. A recurring theme in the lower-rated reviews points to confusion among staff and long wait times in the deli area, with complaints about orders being mishandled or taking ages to prepare. One disgruntled customer shared a nightmarish experience waiting 45 minutes for a sandwich—only to discover it was cold upon pickup.

Despite the beautiful layout and potential of this location, many feel that poor staffing and inadequate training detract from the overall experience. Customers even mentioned that the pricing is steeper than at nearby stores, which is disappointing for those expecting typical Publix affordability. Overall, while there’s an appreciation for the store’s ambiance and some commendable staff, the woes of inconsistent service and operational hiccups suggest potential shoppers may want to tread carefully—or consider nearby alternatives.