Publix Super Market at Addison Centre

What Customers Say

When it comes to the Publix Super Market at Addison Centre, customer feedback highlights a mix of stellar service and some pressing concerns.

**What Customers Love:** The store is frequently praised for its cleanliness, friendly staff, and extensive product selection. With 29 five-star ratings, patrons appreciate the warm welcome from employees and the well-organized layout, making shopping a breeze. For instance, one review specifically mentions a deli employee named Michael who consistently goes above and beyond, showcasing the store's dedication to customer service. Customers also love the classic Publix offerings, like their sandwiches and bakery items, often remarking that the quality is top-notch.

**Areas for Improvement:** On the flip side, the deli department faces significant criticism. Several reviews cite issues with unfulfilled online orders, long wait times, and inconsistent food quality. One frustrated customer lamented the absence of fresh fried chicken and excessive seasoning on wings. Additionally, some shoppers noted that certain employees lack the helpfulness expected in a customer-oriented environment, which detracts from the overall experience.

**Expectations vs. Reality:** While many patrons cherish their visits, some suggest that high prices and understaffing during peak hours can dampen the experience. Overall, if you're seeking a place with a solid selection and friendly staff, this Publix might be worth a stop—just be prepared for a mixed bag at the deli!