Publix Super Market at Sawgrass Promenade

What Customers Say

At Publix Super Market in Sawgrass Promenade, the experience is a mixed bouquet of triumphs and thorns. Shoppers rave about the freshness and quality of their products, often likening it to the crème de la crème of supermarkets. Gleaming aisles and well-stocked shelves add to the store's charm, creating a welcoming atmosphere. Many patrons applaud the staff for their friendliness and helpfulness, particularly highlighting the excellent service offered by individuals like Oscar in the meat department and the Brazilian cashier Raquel.

However, not everyone walks away with a smile. A significant number of reviews lament the frustrating experiences in the deli section, where slow service and incomplete orders can turn convenience into chaos. Complaints about rude cashiers and unresponsive management crop up as well, painting a stark contrast to the idealized version of Publix that many have come to expect. Pricing is another contentious issue; while some find value in the quality provided, others feel the costs are prohibitive.

In summary, while Publix shines in quality, cleanliness, and a family-friendly environment, they must spruce up their deli service and staff engagement to truly achieve the esteemed customer experience they aim for.