Publix Super Market at Woodfield Plaza

What Customers Say

Customers’ experiences at Publix Super Market at Woodfield Plaza vary significantly, reflecting a mix of delight and frustration. Those who love the store often rave about its cleanliness, well-stocked shelves, and friendly staff. Many customers appreciate the pharmacy’s outstanding service, particularly praising pharmacists like Frank for their dedication and support. Shoppers often highlight the store's layout and ease of finding items, making for a generally pleasant grocery experience.

However, there are notable concerns. A significant number of customers report dissatisfaction with management and staff availability. Complaints about poor customer service, especially in the deli and during peak hours, echo throughout the reviews. Instances of rude employees and a lack of timely assistance for online orders tarnish the overall perception—some reviewers express disappointment that their orders were either wrong or delayed for long periods.

What makes this Publix stand out is its strong community atmosphere and the personal connections some shoppers have developed with staff. While many enjoy the convenience and selection, a consistent theme in the reviews is the need for better staffing and management oversight to elevate the shopping experience. In summary, if you're looking for a clean supermarket with a friendly vibe, you may find joy here—but be prepared for potential service hiccups.